Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary by style, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.
Are Julz Shoes made from genuine leather?
We pride ourselves on using high-quality materials. Most of our collections feature premium genuine leather, though we also offer high-performance synthetic options for specific athletic and vegan-friendly styles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Do you offer international shipping?
Yes, Julz Shoes ships worldwide. International delivery times and shipping costs vary by destination and will be calculated automatically at checkout.